Knowledge Base
Corporate policies
Account help
Account & Billing
Practical guidance for account access, security, inactivity, service renewals, billing and cancellations.
- Shared Services Account Guide: Sign-In, Billing, Subscriptions, Projects and Support A complete guide to the Shared Services customer portal: sign-in, account and billing settings, subscriptions, orders, invoices, project tracking, pro...
- Inactive Account Policy Understand the 12-month inactivity threshold, account exclusions, customer notices and recovery options.
- Managing Your Account Update your profile, secure your sign-in, reset your password and recover account access safely.
- License Renewal Renew eligible services, resolve payment issues, and understand cancellation and refund requirements.