Support - Shared Services
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Support - Shared Services

How can we help you?

Search our knowledge base or submit a support ticket.

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Prefer email? customers@shared-services.co

Built for your customers

Everything you need after purchase — without the noise

Product-aware routing

Topics route your request to the right queue so installs, licences and bugs don't get mixed up.

Clear status at a glance

Know when staff is working, when we need your reply, and when a ticket is closed.

Attachments that matter

Drop screenshots and files into the thread so our team can reproduce issues faster.

How it works

From question to reply in three steps

Get started
  1. 01

    Sign in once

    Use your account and land in a desk built around your products.

  2. 02

    Open a ticket

    Pick a topic, describe the issue, and attach screenshots when it helps.

  3. 03

    Track every reply

    See status changes and staff answers in one thread — no inbox digging.

Knowledge Base

Search the knowledge base

Getting Started

3

Account & Billing

3

Troubleshooting

2

Customization

1

API & Integrations

1

Fludnox

1

Ready when you need a hand

Can't find what you're looking for?

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Frequently Asked Questions

How do I create a support ticket?

Log in to your account, navigate to the Tickets page, and click "Create Ticket". Fill in the subject, select a department and category, describe your issue, and submit.

How do I register for a customer account?

Click the "Sign Up" button on the login page. Fill in your name, email, and password. You can also sign up using your Envato account if Envato integration is enabled.

Where can I find the Knowledge Base?

The Knowledge Base is accessible from the Support Center homepage. You can browse articles by category or use the search bar to find specific topics.

What are the ticket priority levels?

We offer four priority levels: Low (general inquiries), Medium (standard issues), High (urgent problems affecting workflow), and Critical (system-down situations requiring immediate attention).

How long does it take to get a response?

Response times depend on ticket priority and current queue. Critical tickets are addressed within hours, while standard tickets are typically responded to within 24 business hours.

Can I reopen a closed ticket?

Closed tickets cannot be reopened directly. If you need further assistance on the same issue, please create a new ticket and reference the previous ticket number.