Manage your account
Manage subscriptions, payments, orders and services securely in one place.
Support - Shared Services
How can we help you?
Search our knowledge base or submit a support ticket.
Prefer email? customers@shared-services.co
Built for your customers
Everything you need after purchase — without the noise
Product-aware routing
Topics route your request to the right queue so installs, licences and bugs don't get mixed up.
Clear status at a glance
Know when staff is working, when we need your reply, and when a ticket is closed.
Attachments that matter
Drop screenshots and files into the thread so our team can reproduce issues faster.
How it works
From question to reply in three steps
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01
Sign in once
Use your account and land in a desk built around your products.
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02
Open a ticket
Pick a topic, describe the issue, and attach screenshots when it helps.
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03
Track every reply
See status changes and staff answers in one thread — no inbox digging.
Knowledge Base
Search the knowledge base
Support by brand
Choose your brand
Each brand has its own products, help topics and step-by-step guides.
4
Xdorable
Help and guidance for Xdorable websites, analytics and operational services.
Open help centre
3
Forttier
Help for Forttier service management, clients, bookings and delivery workflows.
Open help centre
4
Fludnox
Help for Fludnox hosting, domains, DNS and infrastructure services.
Open help centre
Shared across every brand
Everything in one support centre
Find product guidance, contact support, manage your account and review the policies that apply to your services.
Support across our brands
Search the knowledge base or contact the team through a ticket or live chat.
The group behind our brands
Xdemór is the UK-registered company coordinating our brands and shared services.
Ready when you need a hand
Can't find what you're looking for?
Frequently Asked Questions
How do I create a support ticket?
Log in to your account, navigate to the Tickets page, and click "Create Ticket". Fill in the subject, select a department and category, describe your issue, and submit.
How do I register for a customer account?
Click the "Sign Up" button on the login page. Fill in your name, email, and password. You can also sign up using your Envato account if Envato integration is enabled.
Where can I find the Knowledge Base?
The Knowledge Base is accessible from the Support Center homepage. You can browse articles by category or use the search bar to find specific topics.
What are the ticket priority levels?
We offer four priority levels: Low (general inquiries), Medium (standard issues), High (urgent problems affecting workflow), and Critical (system-down situations requiring immediate attention).
How long does it take to get a response?
Response times depend on ticket priority and current queue. Critical tickets are addressed within hours, while standard tickets are typically responded to within 24 business hours.
Can I reopen a closed ticket?
Closed tickets cannot be reopened directly. If you need further assistance on the same issue, please create a new ticket and reference the previous ticket number.